Inclusion London | Enabling Deaf & Disabled People’s Organisations to amplify Disabled people's voices



Why the work is being done

The requirements of the work are:
  • To further  develop an existing online resource library to help Deaf & Disabled People’s Organisations (DDPOs) improve their communication with the communities they support.
  • To run community journalism training piloted in research phase to 12-16 DDPOs. 
  • To deliver coaching to a small number of DDPOs to identify accessible technical solutions (e.g. apps) that can be used by disabled people.
For more information on what a DDPO is, please visit

We propose the following approach:
  1. Further development of our micro site set up during prototyping stage
  • Fully connect it with Inclusion London's website so it is easy for DDPOs to find and use 
  • Publicise it to DDPOs
  • Add wider range of tools/guidance
  • Develop range of "recipe cards" detailing how to set up and run particular approaches to communications and engagement, how to use tools, cost and time it will take, with real examples from DDPO experience
  • Make the site interactive so DDPOs can comment on use of particular tools/approaches, accessibility and usability, and results achieved, and can gradually add own recipe cards to share learning.

2. Roll out community journalism training piloted in research phase to further 12-16 DDPOs 
  • Run training twice during the 10 weeks with small groups to enable access, focusing on two campaigns themes
Inclusion London are currently working on. The aim is for these stories and resulting digital products to help amplify the voice of DDPOs so participants are inspired and motivated to continue these approaches. 
  • Involve cohort from research phase in delivery and peer support for new participants.

3. Deliver digital skills coaching to a small number of DDPOs  
  • To help DDPOs learn how to use specific digital apps. 
  • To trial approaches to coaching, gain tangible evidence to feed back into website on apps to recommend to DDPOs, their accessibility and/or challenges posed for people with specific impairments.

This project is part of the Catalyst and The National Lottery Community Fund COVID-19 Digital Response funding initiative; a partnership between The National Lottery Community Fund and CAST, supported by the Catalyst network.

Problem to solve

Disabled staff in DDPOs are currently not able to find accessible guidance, training and support which allows them to understand and use up to date digital tools to support engagement and communication with their communities, and to amplify the voices of Disabled people in advocating for their needs and rights. 

DDPOs need to be able to use digital tools which are accessible to staff, and engagement approaches that are accessible to Disabled members/service users. This is particularly important at the moment while face to face interventions are limited, especially as disabled people often face multiple barriers to using tech-based solutions to delivery and engagement.

Who are the users and what do they need to do

“As a Disabled staff member in a DDPO:
  • I need to be able to engage and communicate directly with Disabled people who often face multiple barriers to using tech solutions
  • I need to be able to collect data on the issues affecting Disabled people, and collect real evidence of their experiences and stories
  • I need to be able to use the evidence and stories I collect in an effective and compelling way that has the power to change perceptions of the public and policy makers and advance the rights of Disabled people
  • I need to achieve these goals in a way that empowers Disabled people to remain in control and feel valued and powerful within the process
  • I need access to training and support in digital solutions that is accessible.”
“ As a Disabled member or service user of a DDPO:
  • I need to have opportunities to challenge the discriminatory barriers that prevent me from exercising my rights
  • I need to be able to communicate easily with my local DDPO to access services and tell them about my needs and issues, particularly while I cannot get services face to face
  • I need to know that I am listened to and valued and so I need to see evidence that telling my story and sharing my experiences actually makes a difference 
Key Outcomes/Outputs/Deliverables:
  • New guidance and recipe cards developed and added to the microsite
  • The microsite is made interactive and linked to Inclusion London’s main site
  • Small number of DDPOs (5 to 7) received training on the use of specific apps and technical solutions to engage their communities and amplify Disabled people’s voices
  • Accessible technical solutions identified and trialed with DDPOs; information about these solutions, including accessibility is publicised via the website
  • 12-18 DDPOs have skills and knowledge to better amplify Disabled people’s voices

Key project resources